Category Archives: Announcements

Introducing VMware Global Services With Watson

Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactiv… Continue reading

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VMware’s New In-Product Support Experience – Help At Your Fingertips

  VMware is committed to re-imagining the support experience for our customers. VMware is trusted to run the digital foundation of over 500,000 customers globally. Technology innovation and cloud computing are reshaping customers’ expectations and… Continue reading

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Free Webinar – Proactive Support with VMware Skyline

Have you been anxiously awaiting your invitation to receive proactive support from VMware?  Or have you received your invitation but haven’t installed the Skyline Collector yet?  Learn more about proactive support with VMware Skyline by joining us for a free 30-minute webinar. We’re hosting two webinars.  Please register for the webinar that works best for you. […]

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Auto-Upgrade with Skyline Collector 1.3

We are excited to announce the release of Skyline Collector 1.3. New within version 1.3 is an improved User Interface and the ability to enable automatic upgrades the Skyline Collector for future updates. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support.  With proactive support, GSS can notify you of potential […]

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Proactively Identifying Potential Risk with VMware Skyline

As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) […]

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Introducing the Skyline Collector 1.2, Now GDPR Compliant

We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost […]

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Introducing docs.vmware.com

Today we are pleased to announce the official launch of docs.vmware.com. This portal unifies the product documentation for all VMware products, versions, and languages into a single platform so you can find the information that you are looking for more quickly and easily. VMware products offer a wide range of business solutions from desktop virtualization […]

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Beta Launch of doc.vmware.com

Today we are pleased to announce the beta launch of the docs.vmware.com site. This portal unifies the product documentation for all products, versions, and languages into a single site so you can find the information that you are looking for more quickly. VMware products offer a wide range of business solutions from desktop virtualization to […]

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Important Announcement regarding the KB Digest blog

We have an important announcement today regarding this blog and the KB Digest blog. Since 2007, our sister blog- The KB Digest has been published weekly, containing all the new KBs published by product the previous week. What is being changed, and why? The KB Digest is being merged into this blog, under the category […]

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vSphere 6.5 is here! What you need to know

vSphere 6.5 has been released for all to download. We’re sure you vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles […]

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