Category Archives: Announcements

Free Webinar – Proactive Support with VMware Skyline

Have you been anxiously awaiting your invitation to receive proactive support from VMware?  Or have you received your invitation but haven’t installed the Skyline Collector yet?  Learn more about proactive support with VMware Skyline by joining us for a free 30-minute webinar. We’re hosting two webinars.  Please register for the webinar that works best for you. […]

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Auto-Upgrade with Skyline Collector 1.3

We are excited to announce the release of Skyline Collector 1.3. New within version 1.3 is an improved User Interface and the ability to enable automatic upgrades the Skyline Collector for future updates. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support.  With proactive support, GSS can notify you of potential […]

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Proactively Identifying Potential Risk with VMware Skyline

As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) […]

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Introducing the Skyline Collector 1.2, Now GDPR Compliant

We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost […]

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Introducing docs.vmware.com

Today we are pleased to announce the official launch of docs.vmware.com. This portal unifies the product documentation for all VMware products, versions, and languages into a single platform so you can find the information that you are looking for more quickly and easily. VMware products offer a wide range of business solutions from desktop virtualization […]

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Beta Launch of doc.vmware.com

Today we are pleased to announce the beta launch of the docs.vmware.com site. This portal unifies the product documentation for all products, versions, and languages into a single site so you can find the information that you are looking for more quickly. VMware products offer a wide range of business solutions from desktop virtualization to […]

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Important Announcement regarding the KB Digest blog

We have an important announcement today regarding this blog and the KB Digest blog. Since 2007, our sister blog- The KB Digest has been published weekly, containing all the new KBs published by product the previous week. What is being changed, and why? The KB Digest is being merged into this blog, under the category […]

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vSphere 6.5 is here! What you need to know

vSphere 6.5 has been released for all to download. We’re sure you vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles […]

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Opening Support Requests online

If your first instinct when opening a support request with us is to pick up the phone, we want to tell you about some behind the scenes changes we’ve been up to, to make the alternative — opening your request online — much more appealing. And we’re pretty excited about it! Now, when you login […]

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VSAN Troubleshooting Video Series

VMware Technical Support University is very proud to present our Virtual SAN Troubleshooting Video Series, comprising of 26 bite sized videos- not only covering troubleshooting but also design, requirements, compatibility, and upgrades. These were first presented in the  VSAN trouble shooting webinar that was conducted 27 October, 2016. This video collection, presented by Francis Daly […]

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