Category Archives: Support Experience

Part 1: Architect and Create Cloud Services Organizations for Skyline

In November of 2018, VMware Skyline became available as a VMware Cloud Service. The primary reason we enabled Skyline as a Cloud Services was to provide customer’s with greater control of their Skyline proactive findings and recommendations. This is pa… Continue reading

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VMware Skyline Update – February 2019

We’re back with our February VMware Skyline update. We didn’t release any major enhancements to Skyline this month, however we did add additional proactive findings, as well as updated our documentation to reflect recent changes. Let’s get started by r… Continue reading

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Meet AVA: VMware Launches Beta of a Virtual Assistant

By Steve Liang, AVA Project Lead Today we’re excited to introduce a beta of AVA, VMware’s Automated Virtual Assistant. We designed Ava to help users of VMware Docs find answers to common product questions. Using natural language processing, Ava is trai… Continue reading

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VMware Skyline Updates – January 2019

Happy New Year. At the end of 2018, we added an additional 30 proactive findings to Skyline. These proactive findings will appear within Skyline Advisor, if your VMware solution meets the criteria for these potential issues. Customers continue to ask f… Continue reading

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VMware Skyline Customer Update

Happy Holidays from the VMware Skyline team!   VMware Skyline™ Recent Announcements We made several exciting announcements last month at VMworld in Barcelona, including the GA of Version 2.0 and the availability of Skyline Log Assist™, new Invento… Continue reading

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Introducing VMware Global Services With Watson

Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactiv… Continue reading

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VMware Skyline Updates from VMworld Europe

We’re excited to be in Barcelona to share the latest features and capabilities coming to VMware Skyline. During VMworld US, we announced Skyline Advisor, Skyline Log Assist and the global availability of Skyline. Skyline Advisor became available … Continue reading

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VMware’s New In-Product Support Experience – Help At Your Fingertips

  VMware is committed to re-imagining the support experience for our customers. VMware is trusted to run the digital foundation of over 500,000 customers globally. Technology innovation and cloud computing are reshaping customers’ expectations and… Continue reading

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VMware Skyline Advisor – Now Available

Proactive Findings, On-Demand Today, we are excited to announce the availability of Skyline Advisor. Skyline Advisor is a SaaS application, delivered by VMware, that allows customers to view their proactive findings and recommendations on-demand. Custo… Continue reading

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Allegis Group Protects and Speeds Its Environment with a Host of Software-Defined Solutions

With more than 500 locations around the world, 10 subsidiary companies and around 15,000 employees, staffing company Allegis Group has a large and sophisticated IT environment. The company is building a flexible, secure, cloud-ready data center with a … Continue reading

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