Category Archives: Support Experience

Announcing VMware Skyline Historical Findings & Recommendations

VMware is pleased to announce Historical Trending for Findings and Remediations within VMware Skyline. Skyline, developed by VMware Global Services, is a proactive support technology available to customers with an active Production Support, or Premier … Continue reading

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Announcing VMware Skyline Health for vSphere & vSAN

Meeting Our Customers Where They Are VMware unifies its proactive support technology into a portfolio of complementary services, surfacing the information you need, where and when you need it. Joining forces under the VMware Skyline brand, VMware Skyli… Continue reading

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Upgrade Recommendations and Product Interoperability Checks Now Available in Skyline

We are excited to announce the general availability of Upgrade Recommendations within VMware Skyline. Announced at VMworld US, a Upgrade Recommendation consolidates multiple findings into a single recommendation. That recommendation will be to upgrade,… Continue reading

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Set Email Notification Preferences for Skyline

New within Skyline Advisor is the ability to configure email notification preferences. Similar to the new features within Skyline Collector, the ability to be notified by email has been a popular customer feature request. Customers can now be notified … Continue reading

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Announcing VMware Skyline Collector 2.2

Today, we are announcing the availability of Skyline Collector 2.2. Skyline Collector 2.2 delivers two features frequently requested by customers. The first is the ability to modify the root password expiration. The second allows customers to use their… Continue reading

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New and Improved VMware Premier Support Offering: Announced at VMworld US 2019

On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white… Continue reading

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What’s New: VMware Skyline at VMworld US 19′

We are excited to share that nearly 4,000 customers have adopted Skyline, and are receiving proactive support from VMware. Skyline’s hyper-growth is fueled by customers wanting a more proactive and predictive experience that helps them focus on innovat… Continue reading

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Introducing VMware Support Hub: Support Requests Made Easy

Our customers file support cases every day in My VMware. Many would agree that it is not a pleasant experience. Customer feedback is that it takes too long and there are too many steps. The drop downs around issue type are too complicated. They constan… Continue reading

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VMware Skyline: Adopt on the Spot at VMworld US 2019

At VMworld US 2019, you will have the opportunity to adopt VMware Skyline, on-the-spot. Skyline team members will be available during the conference to assist customers with adopting Skyline. Any customer who adopts Skyline at VMworld will receive a Sk… Continue reading

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Skyline Advisor Update: Enhanced Filter Capabilities

While VMworld is right around the corner, and we’re excited to meet customers and have a conversation about proactive support, we have also been working hard to incorporate customer feedback and requests into Skyline Advisor. And with that, I&#82… Continue reading

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