Category Archives: Support Experience

New and Improved VMware Premier Support Offering: Announced at VMworld US 2019

On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white… Continue reading

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What’s New: VMware Skyline at VMworld US 19′

We are excited to share that nearly 4,000 customers have adopted Skyline, and are receiving proactive support from VMware. Skyline’s hyper-growth is fueled by customers wanting a more proactive and predictive experience that helps them focus on innovat… Continue reading

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Introducing VMware Support Hub: Support Requests Made Easy

Our customers file support cases every day in My VMware. Many would agree that it is not a pleasant experience. Customer feedback is that it takes too long and there are too many steps. The drop downs around issue type are too complicated. They constan… Continue reading

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VMware Skyline: Adopt on the Spot at VMworld US 2019

At VMworld US 2019, you will have the opportunity to adopt VMware Skyline, on-the-spot. Skyline team members will be available during the conference to assist customers with adopting Skyline. Any customer who adopts Skyline at VMworld will receive a Sk… Continue reading

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Skyline Advisor Update: Enhanced Filter Capabilities

While VMworld is right around the corner, and we’re excited to meet customers and have a conversation about proactive support, we have also been working hard to incorporate customer feedback and requests into Skyline Advisor. And with that, I&#82… Continue reading

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Learn How VMware is Transforming the Customer Support Experience at VMworld US 2019

VMworld is right around the corner. This year, we have more opportunities than ever to show you how VMware is transforming the customer support experience. We have sessions on Skyline, SupportHub, My VMware and more. There will also be a Skyline Hands-… Continue reading

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New Dashboard View and Solution Tags, and More Proactive Issue Identification in Skyline Advisor

We are excited to announce updates to Skyline Advisor. These updates include a new Dashboard view, identification of additional solutions, identification of additional potential issues, and other enhancements. All of this is immediately available to al… Continue reading

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New Skyline Findings and Recommendations and Support Log Bundle Upload Assurance

We released numerous updates to Skyline on June 4th. These updates include new findings now available to Production Support customers, new Inventory details and additional checks to make sure you can upload a log bundle to VMware Global Support Service… Continue reading

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Part 3: Architect and Create Cloud Services Organizations for Skyline

Welcome back for Part 3 of Architecting and Creating Cloud Services Organizations for Skyline. Let’s review, in Part 1 we stepped through creating a Cloud Services Organization for Skyline. In Part 2, we deployed a Skyline Collector, registered i… Continue reading

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Part 2: Architect and Create Cloud Services Organizations for Skyline

In Part 1 of Architecting and Creating Cloud Services Organization for Skyline, we shared how Cloud Services allows you to organize data within Skyline Advisor. We helped you create your first Cloud Services Organization, download and install the Skyli… Continue reading

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