Category Archives: skyline

Role-Based Access Control Now Available in Skyline Advisor

We are excited to announce new features and functionality within Skyline Advisor. These new features are immediately available to you, and does not require an upgrade to your Skyline Collector. The new features available today within Skyline including … Continue reading

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Maintaining stability and resiliency with Skyline

Did you know that you can use Skyline’s Upgrade Recommendations feature to make the environments that you manage more secure and stable? In addition to this, you can potentially remediate dozens of Skyline’s proactive findings and recommend… Continue reading

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Managing Organizations in VMware Skyline

If your company has several departments or business units that have dedicated resources and their own environments, you may want to consider assigning a Skyline Collector to those specific environments, so that you can proactively monitor them independ… Continue reading

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Add Users & Manage Groups in Skyline

Are you part of a team of IT managers that need access to the Findings and Recommendations that Skyline provides? Perhaps you want to give others the ability to submit Support Requests (SRs)? Watch this video to see how to Add Users, give them specific… Continue reading

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Customizing Findings & Recommendations in VMware Skyline

Did you know that you could customize the Findings and Recommendations that Skyline Provides you by using its Mute feature? The reasons could vary, but our customers have indicated that they’d like to mute specific findings in order to: Delay remediati… Continue reading

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Top 5 Signs You’re Suffering from Manual Upload Fatigue

Top 5 Signs You’re Suffering from Manual Upload Fatigue   Do you use manual upload tools to send your Log Bundles to VMware for the purpose of troubleshooting issues that the environments that you’re managing may be experiencing? You may be … Continue reading

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Transforming the Customer Support Experience in 2019 – Year in Review

As we launch into the year 2020, it’s important to reflect on the past year. Before we jump into the new year, I wanted to reflect upon last year, and the many accomplishments VMware has made to transform the customer support experience. With tha… Continue reading

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Announcing VMware Skyline Updates – December 2019

Before we close 2019, and open the book on 2020, we are happy to announce updates to VMware Skyline. These updates include new findings & recommendations, a Skyline Collector patch, and Skyline Advisor performance improvements.   New Proactive… Continue reading

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Announcing Updates to VMware Skyline – November 2019

We are excited to announce a number of updates to VMware Skyline. Skyline is VMware’s proactive support service, which identifies potential issues in your environment, and provides recommendations for how to avoid each potential issue, before it … Continue reading

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Announcing VMware Skyline Historical Findings & Recommendations

VMware is pleased to announce Historical Trending for Findings and Remediations within VMware Skyline. Skyline, developed by VMware Global Services, is a proactive support technology available to customers with an active Production Support, or Premier … Continue reading

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