Category Archives: support

Announcing VMware Skyline Historical Findings & Recommendations

VMware is pleased to announce Historical Trending for Findings and Remediations within VMware Skyline. Skyline, developed by VMware Global Services, is a proactive support technology available to customers with an active Production Support, or Premier … Continue reading

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Upgrade Recommendations and Product Interoperability Checks Now Available in Skyline

We are excited to announce the general availability of Upgrade Recommendations within VMware Skyline. Announced at VMworld US, a Upgrade Recommendation consolidates multiple findings into a single recommendation. That recommendation will be to upgrade,… Continue reading

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New and Improved VMware Premier Support Offering: Announced at VMworld US 2019

On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white… Continue reading

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Introducing VMware Support Hub: Support Requests Made Easy

Our customers file support cases every day in My VMware. Many would agree that it is not a pleasant experience. Customer feedback is that it takes too long and there are too many steps. The drop downs around issue type are too complicated. They constan… Continue reading

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VMware Skyline: Adopt on the Spot at VMworld US 2019

At VMworld US 2019, you will have the opportunity to adopt VMware Skyline, on-the-spot. Skyline team members will be available during the conference to assist customers with adopting Skyline. Any customer who adopts Skyline at VMworld will receive a Sk… Continue reading

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Customer Experience Improvement Program: where, when and what?


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I got a question on my post about the Customer Experience Improvement Program (ceip) demo, the questions boiled down to the following: What is being send to VMware Where is the data stored by VMware When is the data send to VMware (how often) The “what” question was easy to answer, as this was documented […]

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Posted in 6.5, 6.7, ceip, Server, support, VMware, vsan, vSphere | Comments Off on Customer Experience Improvement Program: where, when and what?

How to simplify vSAN Support!


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Last week I presented at the Tech Support Summit in Cork with Cormac. Our session was about the evolution of vSAN, where are we today but more importantly which directly will we be going. One thing that struck me when I discussed vSAN Support Insight, the solution we announced not to long ago, is that […]

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Posted in BC-DR, gss, Management & Automation, Server, Software Defined, Storage, support, support insight, Various, Virtual SAN, VMware, vsan, vSphere | Comments Off on How to simplify vSAN Support!

22 / 23 May 2018 – VMware Technical Support Summit


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A while back I was asked if I could present at the VMware Technical Support Summit and last week I received the agenda. I forgot to blog about it so I figured I would share it with everyone. I was supposed to go to this event last year but I had a clash in my […]

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Posted in BC-DR, Data Recovery, gss, Management & Automation, Storage, summit, support, technical support, Various, Virtual SAN | Comments Off on 22 / 23 May 2018 – VMware Technical Support Summit