Category Archives: My VMware

Introducing VMware Global Services With Watson

Posted on November 6, 2018 by Ryan Shondell

Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactiv… Continue reading →

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Breakthrough Visibility

Posted on August 28, 2017 by Matt Hampton

VMware Skyline™ is radically transforming customer support By: Dale Ferrario Customers like you that run business-critical operations on VMware environments need an infrastructure that’s always-on and optimized for peak performance. You expect fast, environment-specific remediation recommendations, and proactive analytics that identify problems before they occur. We’re addressing these needs with VMware Skyline™: an innovative support […]

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Posted in Datacenter, My VMware, NSX | Comments Off on Breakthrough Visibility

Creating Effective SRs

Posted on June 7, 2017 by Rahul Verma

Recently we have been doing analysis of Customer SR data in an attempt to determine ways to provide quicker resolution to our Customers. In many of the SRs we have reviewed we observed a trend. When customers open an SR many of the times their environments are down and/or projects are impacted and getting a […]

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Opening Support Requests online

Posted on November 10, 2016 by Rick Blythe

If your first instinct when opening a support request with us is to pick up the phone, we want to tell you about some behind the scenes changes we’ve been up to, to make the alternative — opening your request online — much more appealing. And we’re pretty excited about it! Now, when you login […]

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