Category Archives: My VMware

Breakthrough Visibility

VMware Skyline™ is radically transforming customer support By: Dale Ferrario Customers like you that run business-critical operations on VMware environments need an infrastructure that’s always-on and optimized for peak performance. You expect fast, environment-specific remediation recommendations, and proactive analytics that identify problems before they occur. We’re addressing these needs with VMware Skyline™: an innovative support […]

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Posted in Datacenter, My VMware, NSX | Comments

Creating Effective SRs

Recently we have been doing analysis of Customer SR data in an attempt to determine ways to provide quicker resolution to our Customers. In many of the SRs we have reviewed we observed a trend. When customers open an SR many of the times their environments are down and/or projects are impacted and getting a […]

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Posted in Knowledge Base, My VMware | Comments

Opening Support Requests online

If your first instinct when opening a support request with us is to pick up the phone, we want to tell you about some behind the scenes changes we’ve been up to, to make the alternative — opening your request online — much more appealing. And we’re pretty excited about it! Now, when you login […]

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Posted in Announcements, My VMware, myvmware | Comments