Author Archives: Nick Fritsch

VMware Skyline Updates from VMworld Europe

We’re excited to be in Barcelona to share the latest features and capabilities coming to VMware Skyline. During VMworld US, we announced Skyline Advisor, Skyline Log Assist and the global availability of Skyline. Skyline Advisor became available … Continue reading

Posted in Support Experience | Comments Off on VMware Skyline Updates from VMworld Europe

vCenter Server 6.0 Update 3g/3h Upgrade or Migration Path

The upgrade and migration path for vCenter Server 6.0 Update 3g and Update 3h has an important note that you may need to consider. There is currently no upgrade or migration path to vCenter Server 6.5 or 6.7 if you deployed vCenter Server Update 3g or … Continue reading

Posted in Alerts | Comments Off on vCenter Server 6.0 Update 3g/3h Upgrade or Migration Path

VMware Skyline Advisor – Now Available

Proactive Findings, On-Demand Today, we are excited to announce the availability of Skyline Advisor. Skyline Advisor is a SaaS application, delivered by VMware, that allows customers to view their proactive findings and recommendations on-demand. Custo… Continue reading

Posted in Support Experience | Comments Off on VMware Skyline Advisor – Now Available

VMware Skyline Announcements at VMworld 2018

We are excited to announce new features coming to VMware Skyline. We recently announced VMware vSAN support with the release of Skyline Collector 1.4. In addition to adding vSAN support, we shared some of the new proactive findings added to Skyline. Yo… Continue reading

Posted in Support Experience | Comments Off on VMware Skyline Announcements at VMworld 2018

VMware Skyline Announcements at VMworld 2018

We are excited to announce new features coming to VMware Skyline. We recently announced VMware vSAN support with the release of Skyline Collector 1.4. In addition to adding vSAN support, we shared some of the new proactive findings added to Skyline. Yo… Continue reading

Posted in Support Experience | Comments Off on VMware Skyline Announcements at VMworld 2018

VMware Skyline at VMworld US 2018

Last year at VMworld US, Pat Gelsinger announced VMware Skyline, a new proactive support technology. This year, at VMworld US in Las Vegas, we have an amazing amount of proactive support sessions and opportunities for you to learn more about Skyline. T… Continue reading

Posted in Support Experience | Comments Off on VMware Skyline at VMworld US 2018

vSAN Proactive Support with VMware Skyline

We are excited to announce the introduction of vSAN proactive support in VMware Skyline. Customers utilizing vSAN will receive proactive findings that identify potential issues for vSAN. In order to enable vSAN proactive support in Skyline, customers must upgrade to Skyline Collector 1.4. The Release Notes for Skyline Collector 1.4 can be found here. To […]

The post vSAN Proactive Support with VMware Skyline appeared first on Support Insider.

Continue reading

Posted in Knowledge Base, skyline, vsan | Comments Off on vSAN Proactive Support with VMware Skyline

Free Webinar – Proactive Support with VMware Skyline

Have you been anxiously awaiting your invitation to receive proactive support from VMware?  Or have you received your invitation but haven’t installed the Skyline Collector yet?  Learn more about proactive support with VMware Skyline by joining us for a free 30-minute webinar. We’re hosting two webinars.  Please register for the webinar that works best for you. […]

The post Free Webinar – Proactive Support with VMware Skyline appeared first on Support Insider.

Continue reading

Posted in Announcements, skyline | Comments Off on Free Webinar – Proactive Support with VMware Skyline

Auto-Upgrade with Skyline Collector 1.3

We are excited to announce the release of Skyline Collector 1.3. New within version 1.3 is an improved User Interface and the ability to enable automatic upgrades the Skyline Collector for future updates. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support.  With proactive support, GSS can notify you of potential […]

The post Auto-Upgrade with Skyline Collector 1.3 appeared first on Support Insider.

Continue reading

Posted in Announcements, Knowledge Base, skyline | Comments Off on Auto-Upgrade with Skyline Collector 1.3

Proactively Identifying Potential Risk with VMware Skyline

As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) […]

The post Proactively Identifying Potential Risk with VMware Skyline appeared first on Support Insider.

Continue reading

Posted in Announcements, Knowledge Base, skyline | Comments Off on Proactively Identifying Potential Risk with VMware Skyline